At RecoverPain (“we,” “us,” or “our”), your privacy is a top priority (the “User” or “Users”). This Privacy & Cookies Policy explains how we handle your personal information when you interact with our website, mobile applications, and any other online services we offer (collectively, the “Services”). By using our Services, you consent to the practices described in this policy.

We use data you provide when you use RecoverPain, and for any other matter in relation with the Services. Whenever a user interacts or creates an account on RecoverPain, we collect different kinds of data to be able to provide the Services available. Such information can be as follows.

This kind of information is data collected from Users automatically when they use the Services of RecoverPain, regardless of whether they are logged in or not. The information is NON-Identifiable, which means that we cannot or would not be able to identify a particular User with such data.

The gathered data in this category includes but is not limited to:

• IP Address.
• Device.
• Browser.
• Plugin details.
• Language preference.
• Time zone.
• Screen size.
• Operating System.

The way this data is gathered is mainly from cookies, beacons, and third-party service logs and analytics tools.

RecoverPain AND SERVERS USE COOKIES. These are small files that are deposited by RecoverPain on your device where they are stored. By using the Services you must consent to the use of cookies as we require them to keep the Services functional and efficient. At times we may also collect information from third-party cookies.

This data is sent by you to RecoverPain to register an account or to access and use the Services. You may do so directly or you may choose to disclose such information through a third party. The data you decide to disclose and enter is stored by us on our servers and cloud systems. This information may include, but is not limited to:

• Name.
• Age/Birthday dates.
• Location.
• Password.
• Gender.
• Telephone numbers.
• Descriptions.
• Payment Information.
• Any other information requested by our Pain Relief Coaches or RecoverPain.

This information is shared publicly throughout RecoverPain. You willingly publish that information on RecoverPain. Such information may include but is not limited to:

• Profile Pictures.
• Videos.
• Links to third-party portfolios and profiles (such as social media websites).
• Personal, professional, career, and academic information.

Privacy levels and settings may apply and you may decide to input, change, hide, or delete any of the information you have willingly entered. This may not apply to ratings, job scores, etc.

We automatically gather information about your interactions with our Services, including your IP address, browser type, device information, the pages you visit, time spent on pages, and other diagnostic data to help us improve our services.

We collect information about you from the following categories of sources:

• When you use our Services.
• When you submit information to us or allow us to access information about you.
• When you interact with our applications, hardware, software, and forms of human services, and consultation.
• When you interact with our group companies and affiliates.
• Other sources, any other information provided by you.

We may collect, use, and share information about you for the following reasons:

• Delivering the information and support you request, including technical notices, security alerts, and support and administrative messages such as to resolve disputes, collect fees, and provide assistance for problems with our Services.
• Determining whether the Services are available in your country or location.
• Developing new products and services.
• Displaying your historical transaction or appointment information.
• Improving, personalizing, and facilitating your use of our Services.
• Processing or recording payment transactions.
• Providing, maintaining, and improving our Services, which could include analytics information.
• Doing internal research, measuring, tracking, and analyzing trends and usage.
• Otherwise providing you with RecoverPain products and features you choose to use.

• Sending you surveys and getting your feedback about our Services.
• Providing information about and promoting our RecoverPain services to you.
• Sending you information we think you may find useful or that you have requested from us about our products and services.

• Conducting investigations, complying with and enforcing applicable laws, regulations, legal requirements, and industry standards, and responding to lawful requests for information from the government or to a valid legal process.
• Contacting you to resolve disputes, collect fees, and help you with our Services.
• Debugging to identify and fix errors that impair how our Services function.
• Making sure you follow our terms of use or other applicable agreements or policies.
• Investigating, detecting, preventing, recovering from, or reporting fraud, misrepresentations, security breaches or incidents, other potentially prohibited, malicious, or illegal activities, or to otherwise help protect your account, including to dispute chargebacks on your behalf.
• Verifying or maintaining the quality and safety of our Services.
• Verifying your identity (e.g., through government-issued identification numbers).

• Marketing our Services to you.
• Communicating with you about opportunities, products, services, contests, promotions, discounts, incentives, surveys, and rewards offered by us and select partners.

If we send you marketing emails, each email will have instructions on how you can “opt out” of getting future marketing from us.

For any other reason, we may tell you about it from time to time.

We may record calls with clients for quality assurance and training purposes. These recordings are confidential and are not shared outside our team. By using our Services, you agree to these recordings unless you inform us otherwise before the call begins.

Occasionally, we may use snippets from recorded sessions on our social media platforms or website. If you prefer not to have your recordings shared, please notify us, and we will respect your wishes.

We may share the personal information described in the “Information We Collect” section with the following categories of service providers and third parties:

With our group companies and corporate affiliates, for the reasons outlined above. For example, we may share your information internally to understand how you engage with RecoverPain products to help make our Services better for you and for everyone and to help us build Services tailored to your preferences.

With service providers who help us provide, maintain, and improve our Services, partners, and other entities that help us provide the Services.

• To a subsequent owner, co-owner, or operator of one or more of the Services.
• If we do or try to do a corporate merger, consolidation, or restructuring (including during due diligence and negotiation of these); the sale of substantially all of our stock and/or assets; the financing, acquisition, divestiture, or dissolution of all or a portion of our business; or other corporate change.

If we believe that disclosure is reasonably necessary:

• To comply with any applicable law, regulation, legal process or governmental request (e.g., from creditors, tax authorities, law enforcement agencies, in response to a garnishment, levy, or lien notice, etc.).
• To establish, exercise or defend our legal rights.
• To enforce or comply with our general terms or other applicable agreements or policies.
• To protect our or our customers’ rights or property, or the security or integrity of our Services.
• For an investigation of suspected or actual illegal activity.
• To protect us, users of our Services, or the public from harm, fraud, or potentially prohibited or illegal activities.

With your consent. For example:

• At your direction or as described at the time you agree to share.
• When you authorize a third-party application or website to access your information.

With other companies who deliver services on our behalf.

RecoverPain may share (within our group of companies or affiliates, or with service providers or other third parties) aggregated and anonymized information that does not specifically identify you or any individual user of our Services.

We generally keep your information as long as reasonably necessary to provide you the Services or to comply with applicable law. However, even after you deactivate your Services, we can retain copies of information about you and any transactions or Services in which you may have participated for a period of time that is consistent with applicable law, applicable statute of limitations, or as we believe is reasonably necessary to comply with applicable law, regulation, legal process, or governmental request, to detect or prevent fraud, to collect fees owed, to resolve disputes, to address problems with our Services, to assist with investigations, to enforce our general terms or other applicable agreements or policies, or to take any other actions consistent with applicable law.

You have certain choices regarding your personal information.

You may access, change, or correct information that you have provided by logging into your RecoverPain account at any time or by making a request to us. We will need to verify your identity before granting access or otherwise changing or correcting your information.

In order to provide certain Services, we may request access to location information, including precise geolocation information collected from your device. If you do not consent to the collection of this information, certain Services will not function properly and you will not be able to use those Services. You can stop our collection of location information at any time by changing the preferences on your mobile device. If you do so, some of our RecoverPain applications will no longer function. You also may stop our collection of location information following the standard uninstall process to remove all RecoverPain notifications from your device.

You can opt out of receiving promotional messages from RecoverPain by following the instructions in those messages, by informing the caller that you would not like to receive future promotional calls, or by changing your notification settings by logging into your RecoverPain account. Opting out of receiving communications may impact your use of the Services. If you decide to opt-out, we may still send you non-promotional communications, such as digital receipts and messages about your account or our ongoing business relations.

Subject to certain limitations and exceptions, if you are in the European Economic Area (EEA), you have the following rights under the General Data Protection Regulation (GDPR):

• Access to personal data: This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
• Correction of personal data: This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
• Request erasure of personal data: This enables you to ask us to delete personal data when there is no good reason for us to continue to process it. You also have the right to ask us to delete your personal data when you have successfully exercised your right to object to processing, when we may have processed your information unlawfully or when we are required to erase your personal data to comply with applicable law.
• Restriction of processing personal data: This enables you to ask us to suspend the processing of your personal data in certain scenarios.
• Request transfer of personal data: We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format.
• Right to withdraw consent: You can withdraw your consent at any time when we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.

RecoverPain, to the extent required by any applicable law, will disclose, delete, or take any other action with respect to any personal data that is collected by us from residents of California. Residents of California may make a request pursuant to the California Consumer Privacy Act (the “California Act”) to have us, among other things:

1. Disclose to you:
   • The categories of your personal data that is collected by us.
   • The categories of sources from whom or which such personal data is collected by us.
   • The purposes for our collecting such personal data.
   • The categories of third parties to whom or which we transfer such personal data.
   • The specific pieces of such personal data collected by us.
   • If such personal data is sold or disclosed for a business purpose to a third party, the categories of such personal data that are sold or disclosed for a business purpose, and the categories of third parties to which or whom such personal data are sold or disclosed for a business purpose.
2. Except in certain circumstances, delete your personal data that is collected by us.

Any such request by an individual under the California Act:

• Can only be made twice in a 12-month period.
• Will require the collection of certain information by us to verify the identity of such individual.
• Can be submitted to us at support@recoverpain.com.

We will respond to any such request within 45 days after receiving it.

We will not discriminate against any individual for exercising any right made available to such individuals under the California Act.

We take reasonable measures, including administrative, technical, and physical safeguards, to protect your information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. Nevertheless, the internet is not a 100% secure environment, and we cannot guarantee absolute security of the transmission or storage of your information. We hold information about you both at our own premises and with the assistance of third-party service providers.

We may, and we may use third-party service providers to, process and store your information in the United States, Canada, the European Union, and other countries. We ensure that any international transfers of your data comply with applicable data protection laws and that your information is safeguarded as required.

Besides what is stated in other sections of this Privacy & Cookies Policy, you may request to:

• Access, update, or delete your personal information.
• Object to the processing of your personal data or request restrictions.
• Withdraw consent for call recordings before or during a call.

If you wish to exercise any of these rights, please contact us at support@recoverpain.com.

Our Services are intended for adults and are not directed at children under the age of 18. We do not knowingly collect personal information from children. If we discover that we have collected information from a child under 18, we will promptly delete it.

We take your privacy seriously and are committed to complying with the Health Insurance Portability and Accountability Act (HIPAA) and any other applicable law or regulation. We employ appropriate safeguards to ensure the confidentiality and security of your protected health information (PHI) and personal data, while also respecting your rights under these regulations.

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our sites. By continuing to browse the sites, you are agreeing to our use of cookies, and the terms of this policy ("Cookie Policy"). A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

We use the following cookies:

• Strictly necessary cookies: These are cookies that are required for the operation of our websites. They include, for example, cookies that enable you to log into secure areas of our websites, use a shopping cart or make use of e-commerce payment processing services.
• Analytical/performance cookies: They allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
• Functionality cookies: These cookies are used to recognize you when you return to our website. They enable us to personalize our content for you, greet you by name, and remember your preferences (for example, your choice of language or region).
• Targeting cookies: These cookies record your visit to our websites, the pages you have visited, and the links you have followed.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of our sites.

The following are some examples of information that we collect and how we may use it:

• We may collect and store details of how you use our website and Services. Except in limited instances to ensure the quality of our Services over the Internet, such information will not be associated with your IP address.
• We may collect information such as your language, inferred zip code or area code, unique device identifier, referrer URL, location, and time zone so that we can better understand customer behavior and improve our Services.
• We may collect information regarding customer activities on our websites and platforms, which is used to understand which parts of our website and Services are of most interest. This data is aggregated and thus is considered non-personal information for the purposes of this Cookie Policy and our Privacy Policy.

The length of time a cookie will stay on your browsing device depends on whether it is a "persistent" or "session" cookie. Session cookies will only stay on your device until you close your browser. Persistent cookies stay on your browsing device until they expire or are deleted.

In addition to cookies, we may use other similar technologies, like web beacons, to track users of our website and Services. Web beacons, or "clear gifs," are tiny graphics with a unique identifier, similar in function to cookies. They are used to track the online movements of web users.

In contrast to cookies, which are stored on a user's computer hard drive or device, clear gifs are embedded invisibly on web pages and are about the size of a period at the end of this sentence. We and our third-party service provider employ web beacons for the reasons stated above (under "Cookies"), but primarily to help us better manage content on our Services by informing us which content is effective.

We may also use so-called "Flash Cookies" (also known as "Local Shared Objects" or "LSOs") to collect and store information about your use of our Services, fraud prevention, and for other site operations.

RecoverPain reserves the right to, and may from time to time, make changes to this Privacy & Cookies Policy. If this policy changes, the revised policy will be posted on the RecoverPain home page. Please check this policy on the site frequently. Your continued use of RecoverPain constitutes acceptance of such changes in this policy, except where further steps are required by applicable law. It is your responsibility to review the Privacy & Cookies Policy periodically. This policy was last updated on the date set out at the end of the policy.

Payment transactions are processed through Stripe, PayPal, Apple Pay, Klarna, bank wire, and any other payment processing company that the company chooses to use for payments. We do not store or have access to your payment card details nor your wallet assets.

If you have any questions or concerns about this Privacy & Cookies Policy, please reach out to us at support@recoverpain.com. We’re here to help and address any issues you may have.

Last updated: Oct 31, 2024